This Agreement (“Agreement”) is effective as of the date you execute it (the “Effective Date”) and is entered into by and between GlobalPassport™ (referred to as “GP,” “we,” or “our”) and you (referred to as the “Member,” “you,” or “your”). Collectively, GP and the Member are the “Parties.”
‍‍‍
1. SCOPE OF SERVICES

• Overview
  GlobalPassport™ (“GP”) provides assistance for individuals and families seeking dual citizenship, residency, and global mobility solutions. Members receive the following:
  
  1.1 Smart Documentation & Secure Storage
• • Automated document retrieval and verification of key records.
  • Secure online portal for document storage and application tracking.
• 1.2 Real-Time Updates & Progress Tracking
• • 24/7 monitoring of application progress.
  • Live status updates to keep you informed throughout the process.
• 1.3 Exclusive Community & Perks
• • Membership in the “Celtic Tribe” (for Irish citizenship seekers) and other regional groups.
  • Weekly live Q&A sessions with mobility experts.
  • Family package discounts for multi-member applications.
• 1.4 Best Practices Library
• • Step-by-step application guides
  • Document checklists and templates
  • Country-specific requirements
  • Tax and financial planning resources
• 1. 5 AI-Powered Chat Support
• • 24/7 instant answers to common questions
  • Document requirement clarification
  • Process guidance
  • Timeline estimates
• 2. SERVICE COMMENCEMENT & MILESTONE ACKNOWLEDGEMENT
• 
  2.1 Services begin immediately upon payment and are considered delivered once:
• • The Member gains access to the GlobalPassport™ platform,
  • The initial assessment is completed, or
  • Initial documents are provided to the Member.
• The Member understands that digital services are non-refundable once initiated.
• 2.2 Member Responsibilities:
• • You agree to provide accurate and complete information for GP to prepare and submit your application.
  • You acknowledge that GP’s services are advisory and digital rather than physical products.
• 3. FEES, COSTS, AND EXPENSES
• 
  3.1 Professional Fee (“PF”)
• • The Professional Fee (PF) is based on whether the Member’s Irish-born ancestor is a parent or if the ancestor is a grandparent. This fee covers resource allocation and service initiation.
  • It is non-refundable, except under the Money-Back Guarantee (MBG).
• 3.2 Expenses
  The Member is responsible for all document preparation costs, including:
• • Certified copies, authentication, apostilles, and translations, within program guidelines.
• 3.3 Non-Refundable Fees
• • All fees paid are non-refundable, except under the MBG.
• 3.4 Customized Quote (“CQ”)
• • Your CQ details the PF amount and payment schedule.
• 3.5 Money-Back Guarantee (MBG)
  Full Refund Conditions: You qualify for a 100% refund if:
• • Your application is officially denied and you choose not to appeal.
• Partial Refund Conditions: You qualify for a 90% refund if:
• • Ancestral records cannot be found after exhaustive efforts.
• Refunds Are Not Eligible If:
• • The government changes laws or policies, causing the application to fail.
  • The Member provided false, misleading, or incomplete information.
  • The Member fails to submit required documents on time.
• 4. TERMINATION & WITHDRAWAL PROVISIONS
  
  4.1 Conclusion of Membership
• • Members may terminate their membership with 30 days’ written notice.
  • GP retains all fees paid up to the termination date.
• 4.2 Refund Policy After Termination
• • No refunds apply unless covered by the Money-Back Guarantee (MBG).
  • GP will provide a detailed service breakdown upon request.

• 5. DISPUTE RESOLUTION & GOVERNING LAW
• 5.1  Chargebacks and Complaints
  Before initiating a chargeback or formal complaint, please give GP a chance to address any concerns. Provide a detailed written notice and allow 30 days for GP to respond and seek a resolution.