This Agreement (“Agreement”) is effective as of the date you execute it (the “Effective Date”) and is entered into by and between GlobalPassport™ (referred to as “GP,” “we,” or “our”) and you (referred to as the “Member,” “you,” or “your”). Collectively, GP and the Member are the “Parties.”
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1. SCOPE OF SERVICES

• Overview
  GlobalPassport™ (“GP”) provides personalized assistance for individuals and families seeking dual citizenship, residency, and global mobility solutions. This membership includes access to a Dedicated Mobility Advisor for a 90-day period, offering comprehensive planning, strategy, and risk assessment services.
  
  1.1 Role of Your Dedicated Mobility Advisor
  Your Dedicated Mobility Advisor will:
• • Provide personalized guidance on program selection, timeline planning, and eligibility criteria.
  • Assist with document preparation and submission strategies.
  • Conduct monthly check-ins: check-ins to track progress and make necessary adjustments.
  • Offer priority support for urgent queries related to your citizenship or residency process.
• 1.2 Personalized Mobility Planning
• • A custom migration plan tailored to your goals (work, retirement, safety).
  • Step-by-step application guidance for citizenship, residency, and visa programs.
• 1.3 Dynamic Plan Adjustments
• • Ongoing strategy refinements based on global policy changes and personal circumstances.
  • Scenario modeling to assess different pathways and ensure adaptability.
• 1.4 Comprehensive Risk Mitigation
• • Expert guidance on visa, residency, and taxation policies to avoid common pitfalls.
• 1.5 Exclusive Market Insights
• • Access to proprietary mobility research and country reports.
  • Industry-leading PassportFolio™ modeling for program comparisons.
• 1.6 Smart Documentation & Secure Storage
• • Automated document retrieval and verification of key records.
  • Secure online portal for document storage and application tracking.
• 1.7 Real-Time Updates & Progress Tracking
• • 24/7 monitoring of application progress.
  • Live status updates to keep you informed throughout the process.
• 1.8 Exclusive Community & Perks
• • Membership in the “Celtic Tribe” (for Irish citizenship seekers) and other regional groups.
  • Weekly live Q&A sessions with mobility experts.
  • Family package discounts for multi-member applications.
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  2. SERVICE COMMENCEMENT & DURATION
• • The Mobility Advisor service lasts for 90 days from the Effective Date.
  • After 90 days, Members may choose to:
  • Extend their advisor access for an additional fee.
  • Retain limited access to the document portal and community resources at no extra cost.
• 3. SERVICE-LEVEL AGREEMENT (SLA)
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  To ensure a high-quality service experience, GP commits to the following response times:
• • Advisor inquiries: Responses within 48 hours on business days.
  • Monthly check-ins: Scheduled every two weeks to review progress and address concerns.
  • Live Q&A Sessions: Available once per week for real-time expert guidance.
• 4. FEES, COSTS, AND EXPENSES
  4.1 Professional Fee (“PF”)
• • The PF is based on whether the Member’s Irish-born ancestor is a parent or if the ancestor is a grandparent. This fee covers resource allocation and service initiation.
  • It is non-refundable, except under the Money-Back Guarantee (MBG).
• 4.2 Expenses
  The Member is responsible for all document preparation costs, including:
• • Certified copies, authentication, apostilles, and translations, within program guidelines.
• 4.3 Non-Refundable Fees
• • All fees paid are non-refundable, except under the MBG.
• 4.4 Customized Quote (“CQ”)
• • Your CQ details the PF amount and payment schedule.
• 4.5 Money-Back Guarantee (MBG)
  Full Refund Conditions: You qualify for a 100% refund if:
• • Your application is officially denied and you choose not to appeal.
• Partial Refund Conditions: You qualify for a prorated refund if:
• • You cancel the service within the first 30 days and have not used more than two check-ins.
  • Ancestral records cannot be found after exhaustive efforts.
• Refunds Are Not Eligible If:
• • The government changes laws or policies, causing the application to fail.
  • The Member provided false, misleading, or incomplete information.
  • The Member fails to submit required documents on time.
• 5. TERMINATION & WITHDRAWAL PROVISIONS
  5.1 Conclusion of Membership
• • Members may terminate their membership with 30 days’ written notice.
  • GP retains all fees paid up to the termination date, unless MBG conditions apply.
• 5.2 Refund Policy After Termination
• • No refunds apply unless covered by the Money-Back Guarantee (MBG).
  • GP will provide a detailed service breakdown upon request.
• 6. DISPUTE RESOLUTION & GOVERNING LAW
  6.1 Chargebacks & Complaints: Before initiating a chargeback, Members must provide a detailed written notice and allow 30 days for GP to resolve the issue.
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  6.2 Arbitration
• • Disputes will be resolved through arbitration in San Francisco, California, under the International Centre for Dispute Resolution.
  • Arbitration decisions are final and enforceable in court.
• 6.3 Governing Law
• • This Agreement is governed by California law.
• 7. DISCLAIMERS & LIMITATION OF LIABILITY
  7.1 No Guarantees of Citizenship Approval
• • GP provides advisory services only and cannot guarantee application approval.
  • All final decisions are made by government authorities.
• 7.2 Liability Limitations
• • Neither Party is liable for indirect, punitive, or consequential damages.
  • Liability is limited to amounts paid under this Agreement.
• 7.3 External Regulatory Changes
• • GP is not responsible for government policy changes affecting applications.
• 8. ENTIRE AGREEMENT
• • This Agreement constitutes the entire understanding between you and GP regarding the services provided.
  • It supersedes all prior agreements or representations, whether oral or written.