This Agreement (the “Agreement”) is made and entered into as of the Effective Date (the date on which this Agreement is executed) by and between GlobalPassport™. (referred to as "GP", "we", or "our") and you (referred to as the "Member", "you" or “your”). The Member and GP are collectively referred to as the "Parties".
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SCOPE OF SERVICES.‍

• Dual Citizenship Application Services ("Services"). GP specializes in assisting eligible individuals and their families in securing dual citizenship and residency rights. GP will customize its Services to streamline the complex application process of the Program (as outlined in the quote provided electronically with this Agreement) ensuring a seamless and positive outcome. Our Services offer a wide range of assistance, including:
• • Personalized assessment to verify your eligibility for dual citizenship or residency rights;
  • Unlimited access to GlobalPassport™, our exclusive digital platform that allows Members to upload, manage, and conveniently retrieve their essential records and personal documents;
  • Expert assistance in the identification, collection, and secure storage of vital records and documentation required for your application;
  • Step-by-step guidance through the application process by GP's dedicated team of professionals; and
  • Meticulous preparation and compilation of your application, including obtaining genealogical records critical to your application's success.
  • The services provided by GP are advisory and supportive, aimed at assisting the Member in the application process. As such, the output of these services is professional expertise and guidance, not a quantifiable, tangible product.
• Residency Path Citizenship Service. In addition to our standard Services, Members receive exclusive benefits to expedite their Italian citizenshipprocess legally:
• • Vital Records Retrieval: Acquisition of essential Italian vital records, adhering to citizenship guidelines.
  • Documentation Review: Initial review by a qualified Italian Clerk at the local comune for compliance assurance.
  • Discrepancy Resolution: Addressing any issues identified by the Clerk to smooth the application pathway.
  • Accommodation Support: A fully serviced apartment in Italy for three months, including rent and utilities, for a comfortable application tenure. Members are free to extend their stay past the 21 day mark for up to 90 days, for a mutually agreed upon fee, based on location and timing
  • Meticulous preparation and compilation of your application, including obtaining genealogical records critical to your application's success.
  • Personal Assistance: On-the-ground support in Italy for document finalization and residency setup.
  • Citizenship Notification: Informing you upon successful Italian citizenship acquisition.
• Detailed Service Description. Services provided by GP are primarily digital and advisory in nature, including but not limited to personalized assessments, access to digital platforms, document management, and professional guidance. The Member understands and agrees that the nature of such services may not result in physical deliverables but consist of expert time, effort, and support.
  
  Service Commencement and Milestone Acknowledgement. The Member acknowledges that services under this Agreement commence immediately upon payment and are considered received when (i) access to GlobalPassport™ is granted, (ii) the initial assessment is completed, or (iii) any initial documents are provided to the Member, whichever occurs first. This acknowledgment reflects the Member's understanding of the service delivery process and the commencement of GP's efforts to facilitate the Member's application from the point of payment.
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  Specify Evidence of Service Receipt. Receipt of services shall be evidenced by any of the following: (i) confirmation emails, (ii) logs of access to GlobalPassport™, (iii) documented progress updates, (iv) correspondence between GP and the Member, or (v) any deliverables as outlined in the service milestones.
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  Obligations of GlobalPassport™. GP commits to a proactive strategy, providing in-depth support throughout the application journey. This guarantees that each Member's application is meticulously crafted and primed for submission to the designated adjudicating body. GP assures adherence to all applicable standards and regulations, striving to substantially boost the probability of achieving a positive application outcome.
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  Member Acknowledgements. The Member acknowledges that the success of their application hinges on multiple elements, such as the precision and comprehensiveness of the submitted documents, along with the particular demands of the adjudicating authority. Consequently, the Member commits to furnishing all required documents and information as solicited by GP, ensuring their provision is both prompt and precise.

FEES, COSTS, AND EXPENSES.

• Professional Fee (“PF”).  The Member acknowledges and agrees that the PF paid to GP is non-refundable except in the event that the Money-Back Guarantee applies. This policy reflects the immediate allocation of resources and commencement of our Services towards the application process.
• Expenses: GP will cover all costs related to document preparation, including obtaining certified copies, authenticating vital records, and apostilles, and translating all required documents for both the U.S. and the EU country of application, as part of the Program services, in accordance with the Program Guidelines.

• Non-Refundable Fees: The Member acknowledges and agrees that all fees and charges paid to GP, including but not limited to the Professional Fee, any expenses incurred by GP on behalf of the Member, and any other fees associated with the services provided, are non-refundable except in the event that the Money-Back Guarantee applies. This policy reflects the immediate allocation of resources and commencement of our Services towards the application process, and the Member's agreement that they are not entitled to any refund of fees paid, regardless of the outcome of their application.
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  Customized Quote (“CQ”). Your CQ was provided electronically along with this Agreement, detailing the amount and the terms of payment for your Professional Fee.
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  Money-Back Guarantee (MBG): At GP, we are committed to providing a transparent and reliable application process for dual citizenship. Our Money-Back Guarantee ensures peace of mind for our Members under the following terms:
  
  Full Refund Conditions: You are eligible for a 100% refund of Professional Fees if one or more of the following conditions is met:
• • Ancestral Records Not Found: GP is unable to locate records verifying your EU ancestor’s birthplace despite thorough efforts.
  • Disqualifying Naturalization Records: GP finds naturalization records of your ancestor that disqualify you from dual citizenship.
  • Application Denial by Authorities: Your application is officially denied by the relevant authorities, and you decide not to appeal the decision.

• When Refunds Are Not Eligible: Refunds are not available if:
• • The rejection results from changes in government adjudication standards beyond GP’s control.
  • The application is rejected due to false or fraudulent information provided by you.
  • You failed to submit accurate and complete documents requested by the adjudicating authority within the required timeframe.

Refund Timing: GP will issue a refund of Professional Fees upon determining ineligibility or receiving a denial notice, provided you do not appeal the decision. Refunds may take additional time depending on case complexity and administrative processing.
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Important Notes:

• • The Money-Back Guarantee applies only to the final outcome of your application process.
  • Refunds exclude interim services, which are considered complete once each milestone is delivered.
  • No refunds will be issued for services already rendered unless accompanied by an official denial notice not caused by the exclusions listed above.‍
  • Any applicable expenses incurred by GP, including but not limited to costs related to vital record retrieval, document processing, or third-party services, may be deducted from the refund amount.

Refund and Future Features Acknowledgement. Except as provided under the MBG, all fees and charges for services rendered are non-refundable, and the Member acknowledges that in contracting for such services, they are not dependent on any future availability of any new feature or upgrades, or dependent on any public comments made by GP regarding future features or services. This acknowledgment ensures clarity on the scope of the current agreement and sets forth the expectation that the Member is engaging GP's services based on the current features and benefits as of the Effective Date of this Agreement.

GOVERNING LAW, VENUE AND JURISDICTION. This Agreement is governed by and constructed in accordance with the laws of the state of California. GlobalPassport™ is a Delaware-based U.S. corporation with a principal business address located at 2261 Market Street #10515 San Francisco, CA 94114, USA.
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TERMINATION AND WITHDRAWAL PROVISIONS. CONCLUSION OF THE ENGAGEMENT. The Member may terminate this Agreement or withdraw their application at any time upon 30 days written notice to GP. However, upon any such termination, cancellation, or withdrawal, GP shall retain all fees and charges already paid to it up to the date of termination, including the Professional Fee and any expenses incurred. The Member acknowledges that GP has already committed significant resources towards their application and is not obligated to provide any refund of fees paid, except as provided under the Money-Back Guarantee clause above. To ensure a fair and equitable conclusion of the engagement, GP agrees to provide, upon request, a detailed accounting of services rendered up to the date of termination. This provision is designed to ensure transparency as well as provide a clear process for concluding the engagement.
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DISPUTE RESOLUTION EFFORTS. Before initiating a chargeback with their bank or credit card company, the Member agrees to first contact GP to seek an amicable resolution in the event of any dissatisfaction with the services provided. The Member agrees to provide GP with a detailed written notice of any service issues and allow GP a dedicated period of thirty (30) days to address and attempt to resolve the concerns. Only if such efforts do not result in a satisfactory resolution may the Member proceed with a chargeback. This process is established to encourage a fair opportunity for GP to rectify any issues and provide a mutual resolution, thereby reducing unnecessary disputes and chargebacks.
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ARBITRATION. The arbitration will be conducted by a single arbitrator through the International Center for Dispute Resolution following its International Arbitration Rules to address any disputes or claims from this Agreement. The proceedings will take place in San Francisco, California, with the arbitrator's decision being final for both Parties, who may enforce it in any competent court. Each Party covers its legal costs; arbitration expenses are shared equally unless the arbitrator decides to award costs and/or attorneys’ fees to the prevailing Party.DISCLAIMERS. We advise our Members to seek advice from their legal, tax, and investment advisors about the Program to make informed decisions. The Member understands that once an application is submitted, control lies with the government authority, including approval, denial, and timing. GP, its agents, or employees will not be liable for delays, expenses, or damages due to (a) withdrawal of an application; (b) insufficient or unsuitable information; (c) inquiries or requests by the authority; (d) changes in the Program, legislation, or requirements; or (e) application denial or government delays. GP also disclaims liability for issues stemming from external changes in policies, laws, or regulations.
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LIMITATION OF LIABILITY. Both parties are exempt from liability for incidental, indirect, special, punitive, or consequential damages related to this agreement, the program, or services, including loss of attorneys' fees. GP won't be liable for such damages, including loss of profit, even if aware of their possibility. Neither party will be liable for matters related to this agreement over the aggregate amounts paid to GP, regardless of the legal or equitable theory applied, including contract, negligence, or strict liability. Except as provided under the MBG, all fees and charges for services rendered are non-refundable, and the Member acknowledges that in contracting for such services, they are not dependent on any future availability of any new feature or upgrades, or dependent on any public comments made by GP regarding future features or services."
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ENTIRE AGREEMENT. This Agreement expresses the full and complete understanding of the Parties with respect to the subject matter hereof and supersedes all prior or contemporaneous proposals, agreements, representations, and understandings, whether written or oral, with respect to the subject matter.